Q: Do you ship to US territories, including Guam, Puerto Rico and the US Virgin Islands?
A: Yes, we do ship to Guam, Puerto Rico and the US Virgin Islands.
Q: Do you ship to military bases?
A: Yes. Please keep in mind that delivery to military addresses may take longer than expected.
Q: Do you ship internationally?
A: No, not at this time. We are working to expand our shipping department. Please check back.
Q: How do I know if an item has an additional freight surcharge?
A: Certain items in our store (such as machines) are marked as oversized and an additional freight surcharge will be added to your order due to the size or weight of the item. These charges are noted on the product page in the description area.
Additional freight charges will be automatically calculated and shown at checkout.
Q: Can I send items to multiple addresses with the same order?
A: Not at this time. To ship items to different addresses, please place separate orders for each address.
Q: Why hasn't my order shipped?
A: Your order may be held up by a reserve or a preorder item. If you ordered a reserve or a preorder item, the entire order will be held until all products are in stock and can ship together.
If you have specific questions about an order, please feel free to contact us at firstname.lastname@example.org
Q: Why did my order come in multiple boxes or from multiple carriers?
A: We may ship your order to you in multiple boxes or via multiple carriers due to:
- The order size- large orders often are split into multiple boxes for more efficient delivery.
- The products ordered- some items require special packaging due to their size or weight and will be shipped in a separate box.
Q: Can I use two coupon codes on my order?
A: No. Our system only allows one coupon code per order.
Q: Do you have a loyalty program?
A: Yes, we do! If you'd like to learn more details about our Loyalty Program and how to earn rewards- please visit the Art Journal Junction Loyalty Program page.